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Section: Freelance designer and web designer resumes
Specialization: Instructional Design
Experience: 10 years
Sex: Female
Contact info:
First, Last name: Cheryl, McNeil
Phone: 609-448-8696
E-mail: cmcneil@graphikconnexions.com
URL: http://www.graphikconnexions.com
Full description:
Cheryl McNeil
PO Box 923 Hightstown, NJ 08520 Home: (609) 448-8696
Email: cmcneil@graphikconnexions.com
EDUCATION
Capella University /June 2004
Master of Science - School of Technology
Project Management and Leadership
Montclair State University/May 1992
Bachelor of Science - Business Administration
Business Management
CERTIFICATIONS
MOUS (Microsoft Office User Specialist) Expert Level: MS Word & PowerPoint
Graduate Certificate in Project Management-NJIT
Certificate of Eligibility (K-6)
TECHNICAL SKILLS
MS OFFICE SUITE: Word, Access, Excel, Publisher, FrontPage, and PowerPoint
EMAIL PROGRAMS: Thunderbird, CorporateTime Calendar, Lotus Notes, Exchange Server, Imail and Outlook
FUNCTIONAL PROGRAMS: Macromedia Dreamweaver, Cognos Impromptu Reporting (JD Edwards), RoboHelp, Web Ex, Lotus Sametime, SAP, Remedy Problem, Change, & Asset Management, PeopleSoft, Visio, Adobe PageMaker, and Crystal Reports 9.0
WEB AUTHORING TOOLS: Articulate, Qarbon Viewlet Presenter, Lectora, Macromedia Breeze, Captivate, Macromedia Flash, Camtasia, and TurboDemo
EXPERIENCE
GRAPHIK CONNEXIONS
Position: Instructional Designer/ELearning Developer June 1996 to present
In this current role as CEO I provide quality instructional design and training services as well as instructional materials to clients on a case-by-case basis. These materials may include E-Learning modules, user guides, training manuals, classroom materials, slide presentations, and interactive tutorials.
I customize each product or service according to industry and client with graphics, audio, and other (Flash) multimedia options. I also provide Course design and development to colleges, corporations, and technical schools. Some of the Industries serviced include: Pharmaceutical, Telecommunications, Software development, and consulting firms.
Multiple projects are managed simultaneously and clients are provided with a WBS, task duration report and formal project timeline during the course of the project.
EPHARMA SOLUTIONS
Position: Instructional Designer June 2006 – September 2006
This past direct client role of Instructional Designer involved reviewing course materials and converting the content into E-Learning modules. The course materials were based on an electronic data capture program for the pharmaceutical industry’s various clinical trials.
After the first step of breaking down the content into topics and creating the module outline, the storyboards were written and submitted to the client, Bayer, for approval. During the course of the project the tasks and timelines were updated via a php Project application. The final stage was to input the storyboards into the web authoring tool, Lectora, in order to complete each E-Learning module.
ADP
Position: Web Author May 2006 – June 2006
3rd party agency: User Edge Technology
My role with this client involved the transferring of storyboard content into a Lectora customized application called Saba Publisher. Numerous html edits were required within the application, along with the creation of a user guide documenting the html editing/customization process.
BRISTOL MYERS SQUIBB
Position: Instructional Designer April 2006 – May 2006
3rd party agency: KForce
In this role I was involved in the SOX 404 Compliance Project. It involved interviewing SME’s, reviewing Finance materials, such as policies and procedures, and creating the storyboards for this internal E-Learning initiative.
MERCER COUNTY COMMUNITY COLLEGE
Position: Instructional Designer and Trainer January 2005 – January 2006
My roles with this direct client were two-fold. The first role’s responsibility was to create syllabi and course plans for online credit programs. I would record and report grades, deliver course content online, create and monitor discussion areas and chat rooms, and post feedback and progress reports. The platform utilized was Web CT and the course was Computer Concepts and Business Applications (IST 101). The second role’s responsibility was to teach and create non-credit classroom courses, course instructional materials, handouts, and quizzes. Some of the topics include Technical Writing, IT Project Management and Personal Project Management.
CARDINAL HEALTH
Position: Instructional Designer May 2005 – July 2005
3rd party agency: Spherion Technology
This direct client role involved the assessment of end user training needs and developing a custom training solution and project plan. After obtaining screenshots, interviewing resources and learning the software application, I created training manuals, training presentations and reference guides for their Cognos Impromptu reporting tool.
BRISTOL MYERS SQUIBB
Position: Instructional Designer/Project Admin./Trainer August 2003 – January 2005
3rd party agency: Spherion Technology
In this critical role, I was involved in the implementation of an HR performance evaluation web-based application called Performance Connections. As a part of the project team I was responsible for the creation of the requirements documents, test plan (including test cases and scenarios), process flow charts, diagrams, PowerPoint audio/visual training presentations, and corporate communications. In addition, I was responsible for the transition from Development to Support and the training of all Help Desk personnel and corporate employees worldwide. Project documentation such as Gantt charts and MS Project reports were created by myself and utilized for monitoring purposes throughout the project.
I designed and developed the software training materials and curriculum for a variety of delivery modes, such as traditional classroom, web-based training using Lotus Sametime, and computer-based training (ELearning modules). I supported the internal users via email, phone, online chat, web-conferencing, and in-person sessions. I was the central point-of-contact for Remedy issues for the support team and developers, the Help Desk analysts and supervisors, the Human Resources Design Team, and International users in need of Employee Pin Resets (via SAP).
THE HOBART WEST GROUP
Positions: Instructional Designer/Admin./Trainer August 2001 – March 2003
There were 3 main projects that guided my various roles with this full-time employer. The first project was a PeopleSoft 8.0 Upgrade Project for all company branches. I was responsible for testing the application before rollout and training and support after rollout. I was involved in project team meetings and the project transition plan from Development to Support. I also set up PeopleSoft tables, performed data mapping, created manuals, policy and procedure guides, and employee training manuals.
The second project was the Windows XP Upgrade Project and Windows 2000 Upgrade Project for all branches from “green screen” terminals. In this role I was responsible for gathering current computer settings and documenting in report format, in addition to supporting users during the transition.
The final project was the Help Desk implementation project where I researched applications available on the market, summarized them in report format, and presented them to top management. Ultimately, a sole product (Track It!) was purchased. I then configured and implemented the application, then trained other co-workers on how to use the application. I was then responsible for creating all training programs and materials, responding to all support calls, and conducting all software and hardware training for new and current employees.
In addition, I also created forms, pamphlets, and brochures for the Training Department and trained all corporate employees, as needed or requested, on Microsoft Outlook, Microsoft Office (all products), basic Windows and computer skills, and the Cisco IP 7960 phone system.
THE CITTONE INSTITUTE/LINCOLN TECH
Position: Computer Instructor May 1999-August 2001
My role as a part-time Computer Instructor allowed me to introduce students to basic computer terminology, hardware components, basic DOS commands and DOS programming. I created lesson plans, tests, quizzes, and homework assignments and instructed students on how to troubleshoot Windows and DOS and how to use the entire Office 97 Suite on an advanced level. I also taught students customer service and help desk concepts and prepared them for the next level of the help desk program, Networking.
SIGNATURE STAFFING
Position: Corporate Trainer/Instructor June 2000 - June 2001
In this Consultant role I was responsible for training employees on any of the Office 97 products in order to help them become more efficient in their jobs. They also gained knowledge of the Internet and basic computer skills for a set number of sessions.
COMPUTER LEARNING CENTER
Position: Computer Instructor Sept. 2000 - Oct. 2000
This Consultant role consisted of training students in the Help Desk program on the parts of the computer and all computer terminology, creating lesson plans, tests, quizzes, and homework assignments. I also instructed students on how to troubleshoot Windows 95 and DOS on an advanced level in order to prepare them for Help Desk positions.
CAMDEN COUNTY TECHNICAL INSTITUTE
Position: Computer Literacy Instructor June 2000 - Oct. 2000
There were 2 roles intertwined within my job with this employer. Not only was I responsible for the implementation of a new course being offered through the Camden County Prison Program, entitled "Small Business Management and Entrepreneurship", but I was also responsible for designing and instructing the course and its materials for the Camden County Welfare to Work progam.
My job tasks included selecting the course textbooks, creating the course syllabus, the instructor materials, the course curriculum, and the course assignments, including quizzes and other exams. This course was approved by the Board of Education (BOE).
HALL-MARK GLOBAL SOLUTIONS (AKA AVNET)
Position: AS/400 Configuration Specialist Nov. 1997 - March 2000
My full-time permanent role in this position was to configure hardware and software specifications for our clients' AS/400 or PC, which was soon modified to include creating, maintaining, and updating employee training manuals, and also training new employees on configurations, Lotus Notes and IBM Link.
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